Services – Out Calls Service & Repairs
Vintage Gameroom “Out Calls”
I do Jukebox repairs only – with established clients only at this time.
Out-Call Services
We understand that some of our clients’ machines are located in basements or other hard-to-reach areas. To accommodate these clients, we offer out-call services. The minimum charge for an out-call repair is $250.00, which includes drive time to the location. Any additional time spent on the repair will be billed at a rate of $125.00 per hour, broken down to $31.25 per 15-minute increment. Please note that these rates apply during non-rush hour traffic.
Tips for Scheduling Out-Calls
To ensure a smooth and efficient service, we recommend scheduling your out-call during non-rush hour times to avoid traffic congestion. Additionally, try to avoid areas with heavy construction or other time-consuming delays. This will help us arrive at your location promptly and complete the repair as quickly as possible.To ensure efficient and effective repairs, I restrict my travel services to local calls only.
Realistic Expectations
I’ve worked on thousands of machines, and I’ve learned that every repair is unique. It’s impossible to speculate on solutions without inspecting the machine in person. Additionally, sourcing specific replacement parts can be challenging, especially for older machines. In some cases, it may take months to find a suitable replacement part that meets our quality standards. The cost of repairs may exceed the machines value.
Managing Demand
As a one-person operation, I do my best to keep up with the demand from hundreds of clients. Please be patient with me, as I work diligently to help everyone simultaneously. If you experience a delayed response to a phone call, please try again – I’m committed to working with you and appreciate your understanding.
Important Notes for Service Call
To ensure a smooth and efficient service call, please note the following:
Please ensure you have all necessary keys available at the time of scheduling. If you do not have keys, let me know in advance.
An adult must be present at the location for the entire duration of the service call. If you need to leave, I will also need to leave.
To maintain social distancing and minimize risk during the COVID-19 pandemic, please respect reasonable boundaries during our interaction.
Preparation for Service
Please clear any clutter from around and under the equipment.
Pull the unit out from the wall and place a rug or old towel on the floor to provide a clean work surface.
Ensure the equipment is in a dry area with a temperature of at least 65°F (18°C).
Provide access to a working electrical outlet or powered extension cord, as well as general room lighting.
Pet Policy
While I am an animal lover, I am there to service your equipment. Please keep pets out of my work area after our initial greeting.
Weather Conditions
Service calls are weather permitting. In cases of severe weather or driving conditions, I may need to reschedule your appointment and will prioritize re-booking at the top of the list.